Refund Policy – MobileMesh

At MobileMesh, we strive to offer engaging and enjoyable mobile gaming experiences to our customers worldwide. We recognize that sometimes purchases may not fully meet your expectations due to technical issues, accidental purchases, or changes in preference. This Refund Policy details the terms and conditions under which refunds may be requested and granted for mobile games and related digital content.

By purchasing through our platform, you agree to the terms outlined in this policy.

1. Refund Request Period

Refund requests must be submitted within 14 calendar days of the original purchase date. Requests made after this timeframe will typically not be accepted unless special circumstances apply, such as unresolved technical problems that severely impact gameplay.

2. Eligibility for Refunds

To qualify for a refund:

• The mobile game or in-app purchase should not have been used or consumed excessively, with gameplay time not exceeding 2 hours cumulatively.
• The refund request is made within the stated refund period.
• The purchase was made through official channels supported by MobileMesh.
• You provide valid proof of purchase upon request.

Refunds may be denied if these conditions are not met.

3. Non-Refundable Products

Certain digital goods and services are excluded from refunds, including but not limited to:

• Consumable items such as virtual currency, boosts, or other one-time use items once redeemed.
• Subscription fees after the initial billing cycle or once benefits have been accessed.
• Promotional or discounted offers clearly marked as final sale.
• Gifts or purchases made on behalf of others.
• Digital products that have been modified, transferred, or shared.
• Transactions resulting from unauthorized or fraudulent activities.

4. Technical Problems and Support

If you encounter technical issues affecting gameplay, such as crashes or loading errors, please contact our customer support team promptly. We will attempt to resolve the issue and may grant a refund if:

• The issue remains unresolved after reasonable troubleshooting efforts.
• The game is proven to be incompatible with your device despite meeting all minimum requirements.
• You provide detailed information and evidence of the problem.

Refunds will not be issued for problems caused by outdated software, hardware malfunctions, or third-party software conflicts.

5. Subscription Services

Refunds for mobile gaming subscriptions are available only if the cancellation request is made within the first billing period and before any significant usage has occurred. After this window, refunds may be prorated or denied.

Users are responsible for managing their subscription settings through their app store accounts.

6. How to Request a Refund

To request a refund:

• Contact our customer support within 14 days of purchase.
• Provide purchase details, including order number and payment information.
• Explain the reason for your refund request.
• Submit any relevant evidence, such as screenshots or error messages.

Requests will be reviewed within 5 business days. Approved refunds will be processed to the original payment method within 7 to 10 business days, depending on banking procedures.

7. Accidental Purchases

If you believe a purchase was made accidentally:

• Submit your refund request as soon as possible.
• Ensure the purchase has not been substantially used.
• Provide clear evidence indicating the purchase was unintended.

Repeated accidental refund requests may lead to restricted refund privileges.

8. Abuse of Refund Policy

To protect our community and resources, we monitor refund activities. Abuse, such as frequent refund requests for fully used products or attempts to exploit the system, may result in:

• Denial of future refund requests.
• Suspension or termination of your account.
• Restriction of purchasing privileges.

Refunds are granted in good faith to support genuine customer concerns.

9. Legal Rights

This Refund Policy complies with applicable consumer protection laws. In some jurisdictions, you may be entitled to additional rights or longer refund periods, which we fully respect.

10. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Changes will apply to purchases made after the updated policy is published. Customers should review this document periodically.

11. Contact Information

For refund requests or support, please contact MobileMesh customer service. We are committed to assisting you and ensuring a positive mobile gaming experience.

Thank you for choosing MobileMesh. We value your trust and aim to provide the best service and gaming experiences possible.